Tracer
Last updated: 21 August 2026
If Tracer Pro isn't right for you, email [email protected] within 14 days of your purchase and you'll get a full refund. You don't need to explain why.
Send an email to [email protected] from the address you used to buy, or include your order number. Refunds are normally processed within a few business days, and the money returns to the original payment method. How long it then takes to appear depends on your bank or card issuer.
Payments are handled by Lemon Squeezy, who act as merchant of record, so the refund is issued through them.
A refunded license key stops working, and Pro features return to their free-tier state the next time Tracer verifies the key.
Your recorded data is never affected. Session logs, notes, comments, and everything in your vault are plain files on your own computer. They stay exactly where they are, remain readable, and are yours to keep — a refund does not touch them.
Tracer includes a 7-day free trial of every Pro feature, with no account and no card required. We'd rather you used the trial and decided than bought something that turns out not to suit your work.
If the trial didn't give you enough time to evaluate properly — you were waiting on hardware, or away from the bench — email us and we'll extend it. That's a better outcome for both of us than a refund.